Full Disclosure

The content of Ivana Locke Nutrition + Wellness is owned and edited by Ivana Locke. It is based upon personal experiences, preferences and expertise in the field of health and wellness. To remain ethical and transparent, we provide full disclosure of relationships we have with brands when writing about a product.

Brands and advertisers will never influence the content found on Ivana Locke Nutrition + Wellness. Topics, products and content will always be chosen by us and will always be relevant to our philosophy of helping you live your best life. Sometimes we enter into agreements with advertisers or brands -- when this happens, we will make you aware by adding a disclaimer at the bottom of the post(s). 

The views and opinions expressed by Ivana Locke Nutrition + Wellness are always our own and we only share our 100% honest opinions. Compensation will never influence our opinions of a product, nor will we ever promote a brand or product that we do not fully support. We will only share brands and products that align with our mission of health and wellness and your best interest.

Disclaimer

The entire contents of this website are based upon the opinions of Ivana Locke Nutrition + Wellness. Please note that Ivana Locke is not a dietitian, physician, pharmacist or other licensed healthcare professional. The information on this website is NOT intended as medical advice, nor is it intended to replace the care of a qualified health care professional. This content is not intended to diagnose or treat any diseases. Always consult with your primary care physician or licensed healthcare provider for all diagnosis and treatment of any diseases or conditions, for medications or medical advice as well as before changing your health care regimen.

When it comes to your health and well-being, you alone are responsible for the choices you make and the results you experience. None of the content of this website is intended to provide medical advice, diagnose, treat or cure any diseases. When addressing health matters in any of our websites, programs, videos, newsletters or other content, they are for educational purposes only and do not replace, or override the advice of your own medical health representative(s). Please consult with your primary care physician or licensed healthcare provider if you have any questions regarding your condition or any of the services and/or products (including but not limited to foods, supplements, or use of natural products) offered on this website, and then make your own well-informed decisions based upon what is best for your unique genetics, culture, conditions, and stage of life.

All recipes shared on this website are healthy and nutritious. Please check the ingredients carefully for any food allergens, food sensitivities or intolerance that you might have. Ivana Locke Nutrition + Wellness cannot be held accountable for any loss, damage or health consequences resulting from your consumption of any of those foods or individual ingredients in the recipes. This includes foods recommended by Ivana Locke and/or Ivana Locke Nutrition + Wellness on the blog, recipes, health food programs or any other media of communication. If you are concerned about consuming any specific food, or any reactions you might have, please consult with your primary care physical or licensed healthcare provider. 

Terms + Conditions

This website (the “Site”) is owned and operated by Ivana Locke Nutrition + Wellness “ivanalocke.com”, (“Ivana Locke Nutrition + Wellness,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Ivana Locke Nutrition + Wellness. Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site, from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

HARD GOODS / PRODUCTS

Goods remain the property of Ivana Locke Nutrition + Wellness until payment is received in full. There is a possibility that certain items may be temporarily sold out. In this case, we will indicate online that the item is not currently available. In this situation, please check back soon to see the status of your desired item.

Shipping + Returns

Provide Correct Shipping Address

Customer is responsible for providing correct shipping address for Canada Post and/or UPS deliveries. Please make sure your delivery address is correct and complete! Ivana Locke Nutrition + Wellness is not liable for an incorrect delivery address.

Packages ship with Canada Post or UPS depending on the size, weight and destination. Please indicate if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your credit card for the purchase. 

When Will You Get Your Stuff?

All orders will leave within 96 hours of the order being placed. Orders placed over the weekend will not be filled until the following business day. Orders typically arrive to their destination within 6-10 business days, but delivery can take up to three weeks. These packages are NOT insured with the post office. If you would like your package insured, you can email ivana@ivanalocke.com and we can make arrangements to send your package Express Mail. Shipping cots are usually doubled with Express method of delivery.

Domestic Shipping Rates

We are currently only shipping goods within Canada. Shipping rates are currently a flat fee.

Non-Refundable

Ivana Locke Nutrition + Wellness is not responsible for Lost/Stolen/Mis-routed/Not Received packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to 1) Receive a refund for the items bought (minus the initial shipping fee) or 2) We can collect another shipping payment from you and attempt to reship the items that were returned to us.

Return Policy

Returns and exchanges will be evaluated on a case-by-case basis for damaged and defective goods only and must be received by Ivana Locke Nutrition + Wellness within 30 days of receiving your order. If 30 days have elapsed since receipt of your order, we will not be able to offer any refunds or exchanges. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please contact us at ivanalocke.com for instructions on the full return protocol.

DIGITAL PRODUCTS

Any E-books are sold as electronic documents. Hard copies are not available at this time unless specified on the product page. You are purchasing one single copy of the online product. Duplicating, sharing, or uploading product files to sharing sites is considered stealing, those who decide this is a bright idea will be prosecuted to the full extent of the law.

All digital Ivana Locke Nutrition + Wellness products are protected by copyright, trademark, and other intellectual property laws. The Product is provided solely for your personal, noncommercial use. You may not use the Product or the materials available on the Product in a manner that constitutes an infringement of our rights or that has not been authorized by us. More specifically, unless explicitly authorized by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Product. You may, however, from time to time, download and/or print one copy of individual pages of the site for your personal, noncommercial use, provided that you keep intact all copyright and other proprietary notices.

Refund Policy for Digital Products: Our commitment with everything that we do is to help you improve your health.  These programs are for individuals who are serious about improving their health. These programs are downloadable and/or viewable through streaming. There are no refunds, no exceptions. Please read the product descriptions carefully and ensure you are aware of what you are getting. Note that it is your responsibility to ensure your computer is up for the job.

Technology Issues: You are responsible for ensuring you have all of the necessary technology to run these online programs. Refunds will not be offered based on your technical issues. Please ensure you can clearly view our preview videos and download the sample documents in advance of purchase if you have any concerns about your computer’s capacity to handle this type of program. We will not be liable for any technical issues beyond the steady serving of our own website.

Download links for e-products (books, guides) are valid and functioning for one (1) download per link.

It is the sole responsibility of customer/purchaser to know where downloaded files end up on their own computer systems and to back-up any downloadable products. Ivana Locke Nutrition + Wellness is not responsible for lost documents, crashed computers etc. and will not send any additional download links for lost/misplaced files. 

Once your download link is sent to you, it is your responsibility to download all documents in a timely manner.

Online Delivery: Delivery of e-books or documents should be received within five minutes of placing order. This is an automated process and should function efficiently 24 hours a day. If you do not see an email with a confirmation and link to download your product, please do the following:

  • Confirm that payment went through
  • Confirm that you entered the correct email address
  • Confirm that the document did not go to any other folders, such as junk/trash

All orders will have a receipt number. If you are not sure whether a purchase went through, email ivana@ivanalocke.com and someone will look into the matter and get back to you within two business days.

ONLINE COMMERCE

Certain sections of the Site may allow you to purchase many different types of products and services online that are provided by third parties. We are not responsible for the quality, accuracy, timeliness, reliability or any other aspect of these products and services. If you make a purchase from a merchant on the Site or on a site linked to by the Site, the information obtained during your visit to that merchant’s online store or site, and the information that you give as part of the transaction, such as your credit card number and contact information, may be collected by both the merchant and us. A merchant may have privacy and data collection practices that are different from ours. We have no responsibility or liability for these independent policies. In addition, when you purchase products or services on or through the Site, you may be subject to additional terms and conditions that specifically apply to your purchase or use of such products or services. For more information regarding a merchant, its online store, its privacy policies, and/or any additional terms and conditions that may apply, visit that merchant’s website and click on its information links or contact the merchant directly. You release us and our affiliates from any damages that you incur, and agree not to assert any claims against us or them, arising from your purchase or use of any products or services made available by third parties through the Site.

Your participation, correspondence or business dealings with any third party found on or through our Site, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that Ivana Locke Nutrition + Wellness shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You also agree not to make any purchases for speculative, false or fraudulent purposes or for the purpose of anticipating demand for a particular product or service. You agree to only purchase goods or services for yourself or for another person for whom you are legally permitted to do so. When making a purchase for a third party that requires you to submit the third party’s personal information to us or a merchant, you represent that you have obtained the express consent of such third party to provide such third party’s personal information.